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PAYMENTS

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Payment Card or Internetbanking

Payment by card (VISA, VISA Electron, MasterCard, Maestro, Diners Club) or via internet banking in the Czech Republic and Slovakia. Cards must be issued within the EU.

Bank transfer

Make your payment directly into our bank account (FioBank).

Please use your Order ID as the payment reference. Your order won’t be shipped until the funds have cleared in our account. We accept Czech Koruna and EURO. Accounts numbers and all details you will in the mail when order will be placed.

Pay via PayPal

You can pay with your credit card if you don’t have a PayPal account.

SHIPPING

Shipping cost is paid by you. 

Through Czechia prices starts from €1.00 for Ordinary letters and from €2.00
for Registered letters. 

Worldwide prices starts from €2. Shipping costs and options are shown at the checkout. 

Postal items sent by Standard mail within Europe are usually delivered within three business days, although this differs per country (between country locations: 4-10 business days).

Items are shipped from Prague, Czech Republic, EU, using Czech Postal Service and your national postal service.

Ordinary Letter
Final price depends on country and region, the final price you will find in shipping card or at checkout.

Without any certificate of posting or delivery, there is no compensation for lost, damaged or part loss Ordinary Letters between posting and delivery.

Registered Letter
Final price depends on country and region, the final price you will find in shipping card or at checkout.

Online Track&Trace - you can trace your consignment online via the Track&Trace application (through postaonline.cz or 17track.com) to check whether the addressee has already received it. Contractual partners can also arrange for receiving regular daily reports on the status of posted mail.

Free Shipping from 20 

Personal Pickup in Prague (5 Kč)

Personal pickup at Bout (packaging-free grocery store) – Nitranská 918/14, Praha-Vinohrady (Mo, Tu, Th, Fr: 10:00-18:00, We: 12:00-20:00, Sat: 10:00-14:00). Please wait for email that the goods are ready.

Shipping Terms

Items are shipped to the provided address. Please double check it’s correct and up‑to‑date. We require full recipient name, including first and second name, and company name (if applicable). Only personal or business addresses are allowed.

We won't reship package that was returned to us with label: "unable to forward”, “insufficient address”, "attempted - not known", “unclaimed” on our cost. We will charge you the amount you paid for shipping cost in the first place to reship the package. If you don’t want to reship, we will refund you the price of items and cancel your order.

We ship to all European, North American, and most other countries in the world.

You can cancel or change your order before we fulfill it. Contact us asap. This way we won’t ship package you don’t need, or won’t ship wrong items. More about canceling your order below.

If you want more unformation, please read oure "Terms & Conditions"