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SHIPPING OPTIONS

We usually ship orders from Prague every Monday, Wednesday, and Friday.
We send the goods via Post as letters in sturdy C6 envelopes, reinforced with cardboard to protect the stickers from damage. Each package includes instructions and tips for proper application.

Shipping cost calculation

The shipping cost is calculated automatically during checkout based on the chosen delivery method and Country.

International Registered Mail

Czech Post guarantees these shipments – they are responsible for loss, damage, or missing contents. Shipment status can be tracked online (Track & Trace) about one hour after posting.

  • The approximate delivery time to the countries of the European Union is 3-14 working days.
  • The approximate delivery time worldwide is 10-30 business days.
  • Delivery to countries outside the EU may be extended because of customs control.

International Ordinary Letter

These shipments are uninsured and do not have a tracking number. In case of loss, damage, or missing contents, the postal service is not responsible.

Important: Your mailbox must be labeled with the recipient's name.

  • The approximate delivery time to the countries of the European Union is 3-14 working days.
  • The approximate delivery time worldwide is 10-30 business days.
  • Delivery to countries outside the EU may be extended because of customs control.

PAYMENT METHODS

Comgate Payment Gateway

Fast and secure online card payment (VISA, VISA Electron, MasterCard, Maestro) or Google Pay in CZK, EUR, or USD.

Fast payment = faster dispatch.


Google Pay

Quick and secure payment using your saved card or device. No need to enter card details manually.


Invoice Payment (for companies and organizations)

If you require a proforma invoice in advance, please choose bank transfer as your payment method and let us know in the order note or via email. We'll issue the invoice manually.


PayPal

Fast and convenient payment in multiple currencies.
You can also pay by credit card without a PayPal account.

Returns, Exchanges & Complaints

If something doesn’t meet your expectations or there’s a problem with your order, don’t hesitate to contact us – we’ll gladly help and find a solution that works for you.
Our goal is for you to be happy with your purchase.

You can return or exchange items within 14 days of delivery without giving a reason.
In case of a complaint or issue, please reach out to us by email – we’ll agree together on the best way to proceed.
Contact: info@keyoverlay.com